Talk to a keeper
Questions about sizing, heating or a species you have not kept before — this goes to the person who packs your order, not a ticket queue.
Before you write
Quick answers
The three things most messages are about.
Where is my order?
Every order ships with tracking. The link is in your shipping confirmation email, and it is also on your order page if you checked out with an account.
Can you change an address after checkout?
If the order has not been packed yet, yes — write us with the order number. Once it is in the carrier's hands we can only ask for a redirect.
Do you ship outside the US?
We ship to Canada now, with duties calculated at checkout. Other regions are on the roadmap — tell us where you are and it moves up the list.